Shipping Policy

Most in-stock merchandise ships within forty-eight hours of order receipt. Please allow up to five business days for processing on all other items. Once your order has shipped, delivery typically occurs within five to seven business days when Ground shipping is selected.

We take every effort to ensure your order is processed and shipped as quickly as possible.

Any damaged or missing items must be reported to Summit Franchise Supply within three days of the delivery date.

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Returns, Credits, and Exchanges

Items purchased through Summit Franchise Supply may be returned within fourteen days of delivery. Returned items must be unused, unworn, and in new condition. Return shipping costs are the responsibility of the purchaser.

Summit Franchise Supply will replace any product that arrives damaged or defective due to shipping, handling, or manufacturer defects. If the product falls under a manufacturer's warranty, please refer to the Warranty Claims section for additional details.

Information Required for Returns or Damage Claims

To request a return, exchange, or replacement, please contact Customer Service at CustomerService@SummitFranchiseSupply.com and provide the following:

• Contact name, email address, and phone number
• Retreat name, address, and phone number
• Invoice number and purchase date
• Item name, quantity, model number, and serial number
• Detailed description of the issue

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Oakworks Return Policy

For non-warranty returns, a twenty-five percent restocking fee applies. All products must be returned in new condition and in their original packaging. Customers are responsible for return shipping costs and must properly package items to prevent damage during return shipment.

Please note that Table Warmers and Stools are non-returnable.

All non-warranty returns require prior approval from Summit Franchise Supply and must be issued a Return Goods Authorization number before shipping.

Return requests must be submitted to Customer Service within fifteen days of the original ship date from Oakworks. Approved returns must be received by Oakworks within fifteen days from the RGA issue date.