Shipping and Returns– Summit Franchise Supply

Shipping Policy

Most in-stock merchandise ships within forty-eight hours of order receipt. Please allow up to five business days for processing on all other items. Once your order has shipped, delivery typically occurs within five to seven business days when Ground shipping is selected.

We take every effort to ensure your order is processed and shipped as quickly as possible.

Any damaged or missing items must be reported to Summit Franchise Supply within three days of the delivery date.

Returns, Credits, and Exchanges

Items purchased through Summit Franchise Supply may be returned within fourteen days of delivery. Returned items must be unused, unworn, and in new condition. Return shipping costs are the responsibility of the purchaser.

Summit Franchise Supply will replace any product that arrives damaged or defective due to shipping, handling, or manufacturer defects. If the product falls under a manufacturer's warranty, please refer to the Warranty Claims section for additional details.

Information Required for Returns or Damage Claims

To request a return, exchange, or replacement, please contact Customer Service at CustomerService@SummitFranchiseSupply.com and provide the following:

• Contact name, email address, and phone number
• Retreat name, address, and phone number
• Invoice number and purchase date
• Item name, quantity, model number, and serial number
• Detailed description of the issue

Oakworks Return Policy

For non-warranty returns, a twenty-five percent restocking fee applies. All products must be returned in new condition and in their original packaging. Customers are responsible for return shipping costs and must properly package items to prevent damage during return shipment.

Please note that Table Warmers and Stools are non-returnable.

All non-warranty returns require prior approval from Summit Franchise Supply and must be issued a Return Goods Authorization number before shipping.

Return requests must be submitted to Customer Service within fifteen days of the original ship date from Oakworks. Approved returns must be received by Oakworks within fifteen days from the RGA issue date.

FIGS Return Policy

Eligible items can be returned within 30 days of purchase for a refund. U.S. customers may request an exchange or return items for store credit up to 60 days from the purchase date. For International customers, we do not provide direct exchanges. We reserve the right to refuse worn or damaged merchandise.

Please note that we do not accept returns on custom-made products, final sale merchandise or products that are specified as non-returnable in its description. Embroidered items are also final sale and cannot be returned for a refund or exchange.

FIGS REFUNDS AND EXCHANGES

Once your items are returned, you will receive a notification of your refund, store credit, or new order.

Refunds will be issued once we have received your returned item(s). Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.

U.S. customers may exchange Core Styles and Colors of equal value. Once you start your exchange, please drop off your return immediately as exchanges are not initiated until the label is scanned.