Contact Us– Summit Franchise Supply

Due to increased seasonal volume and carrier holiday closures, shipping may take longer than usual. Delivery times may be extended during this period. We encourage early ordering to ensure timely arrival. Due to increased seasonal volume and holiday closures, shipping times may be longer than usual. We recommend placing orders early to help ensure timely delivery. In addition, weather conditions in various regions are affecting the UPS network. Even if your location is not experiencing adverse weather, package movement through the overall network may be impacted. Please plan accordingly, as delivery delays are possible during this period.

Summit Franchise Supply
1-800-994-0946
CustomerService@SummitFranchiseSupply.com

Warranty Policy

All warranty claims must be submitted within the applicable warranty period. Electrical items carry a one-year manufacturer's warranty.

How to Submit a Warranty Claim

To submit a warranty claim, please email the following information to CustomerService@SummitFranchiseSupply.com

Primary contact name, email address, and phone number
Retreat name, physical address, and phone number
Invoice number and purchase date
Item name, quantity, model number, and serial number
Clear photos of the damaged unit
A detailed description of the issue or defect